Course details

Available as: Classroom & In-Company course
Duration: 6 HOURS
Recommended level: personnel working at the check-in desk or boarding gates
Prerequisites: Participants should be knowledgeable in airport layouts, operations and facilities

What you will learn

Learn to process passengers for travel, including checking that documents are valid and processing baggage according to laid down procedures and check in passengers using manual check in procedures.

Upon completing this course you will have the skills to
  • Provide passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
  • Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes
  • Sell tickets, processes ticket changes, creates and books reservations
  • Assist passengers upon arrival
  • Enforce safety/security measures and protects sensitive zones
  • Facilitate the passenger boarding process. As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations
  • Solicit volunteers to free up seats, re-accommodates passengers by booking alternative flights and provide travel vouchers. Log in tickets and completes sales reports. Perform other related duties as required or requested
Who should attend

The Basic Check-In Course is mandatory for all the personnel working at the check-in desk or boarding gates
Key topics
  • Regulations and procedures for passengers check-in and luggage
  • Manual Check-in Procedures
  • Considerations on seating cabin passengers, including passenger exits and special procedures
  • Passengers boarding policies and procedures including cabin baggage limitations
  • Operating cabin access door
  • Boarding bridge Operations
  • Considerations and procedures on dangerous goods
  • Security regulations, considerations and procedures
  • Consequences of sseating the passenger in cabin, coordination and procedures
  • Handling and boardingthe of weapons and authorized persons holding weapons
  • Passengers requiring special handling
  • Communications procedures (customer airlines, load control, authority)
  • Privacy and Security
  • Abnormal and emergency procedures (fire, dangerous goods, security)
  • Health & Safety
  • Emergency Response Procedures
This course is held on request.

The price may vary depending of the total number of students you want to enroll.

Please contact us for further information.

Basic Check-In

The Basic Check-In Course is mandatory for all the personnel working at the check-in desk or boarding gates.
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