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Basic Check-In

Course details

Available as: Classroom & In-Company course
Duration: 6 HOURS
Recommended level: personnel working at the check-in desk or boarding gates
Prerequisites: Participants should be knowledgeable in airport layouts, operations and facilities

What you will learn

Learn to process passengers for travel, including checking that documents are valid and processing baggage according to laid down procedures and check in passengers using manual check in procedures.

Upon completing this course you will have the skills to

Provide passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats

Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes

Sell tickets, processes ticket changes, creates and books reservations

Assist passengers upon arrival

Enforce safety/security measures and protects sensitive zones

Facilitate the passenger boarding process. As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations

Solicit volunteers to free up seats, re-accommodates passengers by booking alternative flights and provide travel vouchers. Log in tickets and completes sales reports. Perform other related duties as required or requested

Who should attend

The Basic Check-In Course is mandatory for all the personnel working at the check-in desk or boarding gates

Key topics

Regulations and procedures for passengers check-in and luggage
Manual Check-in Procedures
Considerations on seating cabin passengers, including passenger exits and special procedures
Passengers boarding policies and procedures including cabin baggage limitations
Operating cabin access door
Boarding bridge Operations
Considerations and procedures on dangerous goods
Security regulations, considerations and procedures
Consequences of sseating the passenger in cabin, coordination and procedures
Handling and boardingthe of weapons and authorized persons holding weapons
Passengers requiring special handling
Communications procedures (customer airlines, load control, authority)
Privacy and Security
Abnormal and emergency procedures (fire, dangerous goods, security)
Health & Safety
Emergency Response Procedures

This course is held on request.

The price may vary depending of the total number of students you want to enroll.

Please contact us for further information.

This course is held on request.

If you are company, we may organize the course in-house at your premises or at our training facilities.

If you are person, please contact us for communicating the next available course.