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  • Description
  • Content Overview
  • Prices
  • Course & Exam Schedule

Drive a culture of excellence around customer service, communication, and a positive attitude.

Course details

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations

What you will learn

Upon completing this course you will have the skills to:

Recognize the importance of policies and procedures in airport customer service
Satisfy the needs of airlines, passengers, and other airport customers

Who should attend

This course is recommended for:

Airport managers
Airline managers
Terminal supervisors
Passenger services supervisors

Key topics

Principles of Airport Customer Services
Communication skills for front line employees and supervisors
Dealing with Complaint

Certificate awarded

After the completion of the course you will receive a fully authorised Romanian CAA Diploma.


This course is held on request.

The price may vary depending of the total number of students you want to enroll.

Please contact us for further information.

This course is held on request.

If you are company, we may organize the course in-house at your premises or at our training facilities.

If you are person, please contact us for communicating the next available course.